Privacy Policy

MARKETING RESEARCH LABS LLC ("Company", "we", "us", or "our") values your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you access or use RentDoo, available at https://rentdoo.io (the "Service").

By using the Service, you acknowledge that you have read and understood this Privacy Policy.

1. Interpretation and Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created to access the Service.
• Company refers to MARKETING RESEARCH LABS LLC, the owner and operator of RentDoo.
• Cookies are small files stored on your device that help improve your browsing experience.
• Country refers to the United States of America.
• Device means any computer, mobile device, tablet, or other equipment used to access the Service.
• Personal Data means information that identifies or can reasonably identify an individual.
• Service refers to the RentDoo platform available at https://rentdoo.io.
• Service Provider means a third party that processes information on our behalf, including hosting providers, payment processors, analytics providers, customer support tools, and AI service providers.
• Usage Data means information collected automatically through your use of the Service.
• You or User means the individual or organization using the Service.

2. Information We Collect

We may collect the following categories of information.

Personal Information

• Name
• Email address
• Account credentials
• Payment-related metadata (excluding full payment card details)
• Customer support communications
• Property and tenant information you voluntarily submit
• Documents and files uploaded to the Service
• Any other information you choose to provide

Usage Information

We automatically collect certain information, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages viewed
• Features used
• Login activity
• Date and time of access
• Diagnostic and performance data

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the Service;
• Create and manage your account;
• Process subscriptions and payments;
• Respond to support requests;
• Improve the functionality, security, and performance of the Service;
• Detect fraud, abuse, or unauthorized activity;
• Communicate service announcements and account notifications;
• Comply with legal obligations;
• Enforce our Terms of Service.

4. AI Features

Certain RentDoo features may use artificial intelligence to process information that you submit, such as prompts, documents, messages, or property-related data.

Information submitted to AI-powered features may be processed by trusted third-party AI providers solely for the purpose of generating requested outputs and improving the functionality of the Service.

You should avoid submitting sensitive personal information unless necessary and understand that AI-generated outputs may not always be accurate.

5. Payment Processing

Payments are processed securely through trusted third-party payment providers, including Stripe.

RentDoo does not collect or store full payment card information.

We may retain limited transaction metadata, including payment status, subscription details, billing history, timestamps, and invoice information for accounting, fraud prevention, and legal compliance.

6. Cookies and Similar Technologies

We use cookies and similar technologies to improve your experience.

These may include:

• Essential cookies required for authentication and security;
• Preference cookies that remember your settings;
• Analytics cookies used to understand platform usage;
• Performance cookies that help improve reliability.

Most browsers allow you to control or disable cookies. Disabling certain cookies may limit functionality.

7. How We Share Information

We may disclose information to:

• Cloud hosting providers;
• Payment processors;
• Analytics providers;
• Customer support providers;
• AI service providers;
• Professional advisors;
• Government authorities when legally required;
• A successor organization in connection with a merger, acquisition, or sale of assets.

We do not sell your personal information.

8. Data Retention

We retain personal information only as long as reasonably necessary to:

• Provide the Service;
• Maintain your account;
• Meet legal and tax obligations;
• Resolve disputes;
• Enforce our agreements;
• Protect our legal rights.

When information is no longer required, it will be securely deleted or anonymized where appropriate.

9. Your Privacy Rights

Depending on where you live, you may have rights under applicable privacy laws, including the right to:

• Request access to your personal information;
• Correct inaccurate information;
• Request deletion of your personal information;
• Request a copy of your information;
• Object to or restrict certain processing activities where applicable;
• Withdraw consent where processing is based on consent.

To exercise your rights, contact us using the information provided below.

10. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect your information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

The Service is not intended for individuals under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.

12. Third-Party Services

The Service may contain links to third-party websites or integrate with third-party services.

We are not responsible for the privacy practices, policies, or content of those third parties.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, we will revise the Effective Date above. Continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact us:

MARKETING RESEARCH LABS LLC

Website: https://rentdoo.io

Email: hello@rentdoo.io

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